GM
Our 1999 Chevy Venture is in the shop again. It has 47,000 miles and the intake manifold gasket is leaking. From our research, this appears to be a known problem with Chevy Ventures. Yet, GM never notified us about this - interesting.
About a year ago, our transmission went with 40,000 miles on it. We have driven cars over 100,000 miles in the past with no transmission problems. Again - interesting.
Both times my husband and I make the painful call to GM to plead our case. Although we bought the van used, we did buy it from a GM dealer after it went through their 1000 points of light inspection. We felt these issues warranted some help from the manufacturer.
Both times we went through the same process. We call customer service, plead our case, and then are told that we need to take it to a GM dealership and after paying $85 to have them diagnose the problem, GM "will see what they can do to help." Both times we call dealerships in our area to learn that their service departments have never had a time that GM has actually come through to help someone. We then call GM back to tell them that we aren't willing to take our business away from our friend who is a mechanic to a GM dealership service department to just have GM say, "sorry we can't help." We also let GM know that our experience with all of the GM service departments we have tried has been awful. We finish up by letting GM know that we would prefer to not pay $85 for a diagnosis that we already know when we have the vehicle at a perfectly competent mechanic.
We always get the same response back from them- "well, if you're not going to take it to a dealership, we might as well end this conversation right now. there is nothing we can do for you." This past time, it got a bit heated. Did it help? Well, it helped me feel better. The answer from GM, though, always boils down to no.
Just like the Capital One commercials.
About a year ago, our transmission went with 40,000 miles on it. We have driven cars over 100,000 miles in the past with no transmission problems. Again - interesting.
Both times my husband and I make the painful call to GM to plead our case. Although we bought the van used, we did buy it from a GM dealer after it went through their 1000 points of light inspection. We felt these issues warranted some help from the manufacturer.
Both times we went through the same process. We call customer service, plead our case, and then are told that we need to take it to a GM dealership and after paying $85 to have them diagnose the problem, GM "will see what they can do to help." Both times we call dealerships in our area to learn that their service departments have never had a time that GM has actually come through to help someone. We then call GM back to tell them that we aren't willing to take our business away from our friend who is a mechanic to a GM dealership service department to just have GM say, "sorry we can't help." We also let GM know that our experience with all of the GM service departments we have tried has been awful. We finish up by letting GM know that we would prefer to not pay $85 for a diagnosis that we already know when we have the vehicle at a perfectly competent mechanic.
We always get the same response back from them- "well, if you're not going to take it to a dealership, we might as well end this conversation right now. there is nothing we can do for you." This past time, it got a bit heated. Did it help? Well, it helped me feel better. The answer from GM, though, always boils down to no.
Just like the Capital One commercials.
posted by Kristi | 9:48 PM
0 Comments:
Post a Comment
<< Home